General FAQ

We offer a wide variety of awards and trophies, including custom plaques, crystal awards, glass trophies, acrylic awards, medals, and more. Each can be personalized to suit your needs.

Personalization can be done through engraving text, logos on the award. You can provide the details via email or during the order process, and our team will ensure it’s precisely engraved.

We can add logos to bespoke centres and engrave most awards and trophies to your requirements.

The typical production time is between 7-10 days, depending on the complexity of the engraving and the type of product. Rush orders can often be accommodated for an additional fee.

Minimum charges of £10 do apply to bespoke logo centres and engraving.

Yes, we can engrave on multiple sides of most awards and trophies. Additional charges may apply based on the complexity and location of the engraving.

We offer a variety of fonts for engraving. Some popular choices for clarity and elegance include Arial, Times New Roman, and Script fonts. If you’re unsure, our team can recommend fonts that best fit the style of the award.

During the ordering process, you’ll have the option to provide the engraving details. You can submit your text, logo, or design via email or a design submission tool on the website.

Yes, we offer premium packaging for most awards and trophies, including velvet boxes, presentation cases, or custom packaging to ensure safe delivery.

Since most of our products are personalized, they cannot be returned or exchanged unless there is a defect or error on our part. Please check all details carefully before confirming your order.

To maintain the appearance of your award, avoid harsh chemicals and clean it with a soft cloth. Store trophies in a safe, dry location to prevent scratches or damage.

Yes, we provide discounts for bulk orders. Please contact us for a custom quote based on the quantity and type of products you’re interested in.

If you need to make any changes, please contact us as soon as possible. Once production begins, changes may not be possible, but we’ll do our best to accommodate your needs.